One of the consistent themes of conversation this Christmas is the Worlds Most Expensive Low Cost Carrier LIAT. Across the Caribbean people are still waiting for luggage with Christmas gifts and just their basic necessities to arrive. Many of them are hoping their luggage will arrive before they have to go back home (on TWMELCC) when it probably will be lost again.
Those of us on the margin, can only comment on the chaos at the check in counter in Barbados which required Airport Security and Police to be called to keep order. It should be noted that this disorder stemmed from the fact that none of the passengers having the remotest idea what was happening with their flight. To the observer it appeared that the logic was whoever pushed their way to the counter got checked in. Whoever didn’t; got left.
No effort was made by LIAT to tell passengers where they should queue. No staff member out front, no indication on the fancy new flat screens above the check in, not even a note written in marker on paper and stuck where people could see it. Calls to all LIAT numbers were met with either no answers or voice mails which gave the obviously irrellevant flight schedule. The chaos at the check in could have been avoided by simply telling people what was going on.
Yes we on the margin can appreciate that LIAT was struggling to move the back log due to industrial action by it’s cabin crew, however how they managed that back log was pathetic and inexcusable. The staff members appeared to be carrying out the same processes as if it were a normal day, when it was clearly anything but. Having let things got out of hand they had to resort to airport security and police to restore order.
It should be noted that we have only good things to say about how the police and the security officers took control of the situation in a professional manner without needing to resort to strong arm tactics.
LIAT’s shareholders need to ask some hard questions about what is being done with their money. We now have a monopoly carrier that treats its customers with disdain and charges higher prices while insulting our intelligence by telling us they are a “low cost airline”