I came across this letter to the editor of the Starbroek News
I travelled to the British Virgin Islands, on July 4 last and returned on the 31. I travelled on a Liat flight from Beef Island to St Martin on to Antigua where we changed planes bound for Barbados. On arrival at Barbados we boarded flight #521 bound for Guyana. On arrival at CBJ Timehri after being greeted by some wonderful African drumming and served with conkie and drink, to the dismay of 99% of the passengers we were told that our baggage did not arrive with us on the plane.
We now had to line up at the baggage claims section where only one staff member was at work. We were told to keep checking, and were given a number to call. Since then I have been calling four times a day by cell phone, I don’t have a land line.
You can click on the link to read the full letter, as the writer goes on at length about her frustrations trying to get her luggage (which she still hasn’t gotten up to the point of writing her letter). She suggests that Guyanese are singled out for bad treatment by LIAT, but I can say that I’ve experienced much of what she talks about. (Granted six days is extreme even for LIAT)
But I’ve experienced most of the passenger’s luggage being left and having only one staff member to deal with the claims of 45 people.
I’ve experienced being delayed at GAIA for hours and being told nothing. I’ve seen the Airport’s customer service personnel trying valiantly to reach someone in LIAT to find out what was going on without success.
I’ve experienced the person who was picking me up in Grenada calling me on my cell to tell me that the flight was canceled, even as I was being told it would be there “within an hour”/
I’ve experienced a flight being cancelled/put back on/cancelled again/being merged with another flight.
So with regard to the letter writer’s comments no LIAT doesn’t discriminate, they give lousy service to everyone.